OUR PROCESS
Welcome to the Sports Academy High Performance Sports Medicine Team, where your health and peak performance are our utmost priority. Experience our exceptional Concierge Care.
Patients connect via website or hotline.
Patients can reach our High-Performance Sports Medicine team through a dedicated website or concierge hotline. Upon call receipt, our concierge team verifies the patient’s identity and notes down their specific medical service request.
Appointment is scheduled with confirmation and reminders.
The concierge checks the real-time availability of the High-Performance Sports Medicine Team for scheduling. The concierge then confirms the appointment with the patient, offering alternate scheduling options in case of any conflicts.
Follow-up call gathers feedback and addresses any needs.
Post booking, the patient receives an appointment confirmation and a reminder 24 hours prior to their scheduled visit. After the appointment, a follow-up call is conducted to gather feedback and ascertain any further medical needs.